Solution
Know what's happening. Across the resort.
Security, safety and incident management across the casino resort
ResortSecure brings the daily log, incident reporting, investigations, patrols, exclusions, lost and found, asset releases and medical incidents into one platform. Security, Surveillance, Hotel and Food & Beverage work in the same system, management sees every property, and every action is controlled by role and recorded in an audit trail.
Resort Safety & Security Overview
16
Incidents this month
29
Logbook entries
3
Open investigations
92%
Patrol completion
Incidents by type
Slip / fall
Dispute
Theft
Intoxication
Hazard
Lost item
Damage
By department
- Security11%
- Surveillance29%
- Hotel31%
- F&B29%
01
Capture once
Log it in the daily log and escalate it to an incident without retyping.
02
Act on it
Sign-offs, investigations, procedure breaks and technician assignment are built-in workflows.
03
See every property
Custom dashboards, scheduled reports and property-to-property comparison.
04
Prove it
Every view, download and change is audited, so the record stands up when it matters.
Key features
01
Daily log
Security, Surveillance, Hotel and F&B log into one book, and escalate an entry to a full incident without retyping.
1 logevery department
02
Incident workflow
Pending to Approved with manager sign-off, CCTV coverage, evidence and people linked by role.
6status stages
03
Exclusions at the door
Excluded patrons with photos, aliases, associates, vehicles and sightings, known at every entrance.
Everyentrance
04
Patrols that prove it
QR checkpoints across the floor, cage, count room and garage, with a live completion dashboard.
Livecompletion
Inside ResortSecure
Incidents by status
Pending
2
Ongoing
1
Checked
1
Approved
0
Closed
1
- RS-2607Patron dispute, pit 4Pending
- RS-2608Slip near pool barOngoing
- RS-2609Excluded patron, entranceChecked
- RS-2610Wallet reported stolenClosed
- RS-2611Spill, buffet linePending
Every status change is made through a dialog and written to the audit log.
Patrol dashboard
Completion
88%
Live progress by officer
- J. Mendes0/6
- A. Okafor2/6
- R. Silva4/6
- T. Nguyen6/6
- Main entrance· J. MendesTask failed
- Loading dock· T. NguyenTask failed
- Pool deck· R. SilvaScanned ✓
Everything in one platform
Daily log
A shift log for every department, with editing windows, drafts and delegation.
Incidents
Structured reports with sign-off, people, evidence and a full status workflow.
Investigations
Related records by person, place and time, a case file, and a connections graph.
Health & Safety
Slip, trip and fall, hazard and near-miss reporting through configurable forms.
Medical incidents
Guest and team member medical events, with responders, witnesses and photos.
Medical equipment
AEDs and first-aid equipment with readiness checks and life-critical fault handling.
Patrol
QR checkpoints across the floor, cage, count room, garage and pool, with checklists.
Exclusions & trespass
Excluded patrons with aliases, associates, vehicles and sightings, shared across properties.
Lost and Found
Found items, guest matching, signature on return and a touch layout for the front desk.
Asset releases
Authorised movement of items off property and back, with returnables tracking.
Equipment & stock
QR-labelled register, spares, orders, signed stock movements and low-stock alerts.
Legal access
Access for authorised legal users only, with every view and download audited.
Reports & dashboards
Drag-and-drop dashboards and reports, emailed to people on a schedule.
AI assistant
Ask questions of your data in plain language. It never changes anything without a person confirming.
